In the app
Open Menu → Delete my Adelante account, then enter your password. Your account and its data are deleted right away, on every device. This can’t be undone.
By email
- Email support@solojade.com from the email address on your account, with the subject “Delete my account”. You don’t need to give a reason.
- We may reply to that address to confirm the request came from you.
- We complete deletions within 30 days and email you when it’s done.
Before you delete
- Cancel any subscription separately. Deleting your account doesn’t stop billing from Apple or Google: see how to cancel.
- Keep a copy of anything you want. Deletion can’t be undone.
- Deleting the app from your phone doesn’t delete your account.
- To keep a copy first: Menu → Download all my data.
What gets deleted
- Your account: email address, name and password.
- Your budget: accounts, recurring items, transactions and their history.
- Your sign-in sessions on every device.
What we keep, and for how long
- Backups: copies in our backups are removed automatically as those backups expire, within 35 days.
- Server logs: short-lived security logs are deleted automatically.
- Purchase records: kept only as long as tax and accounting laws require. Apple and Google keep their own records of store purchases.
- Support emails you sent us, unless you ask us to delete them too.
The Adelante Privacy Policy explains what’s kept after an account is deleted, for how long, and why.